On May 25, 2016 Family Trust Bill Pay was upgraded with a new look. Click on your question below for answer.
A payee is the issuer of a bill that is due to be paid by you.
Clicking “add payee” at the top of the payments page will walk you through a one time, step-by-step setup process to gather key information used to send your payments. Show me how >
Clicking the icon to the left of the payee name will hide the payee from the current view in the payments page. Any scheduled transactions and notifications for this payee will not be affected by hiding the payee.
Use the “Hidden” link located within the “Display” section of the payments page to access your hidden payees. Clicking the icon to the left of the payee name will remove the payee from the “Hidden” view and return it to the applicable display within the payments page. Any scheduled transactions and notifications for this payee will not be affected by showing the payee.
Categories allow you to group your payees for customized listings, whether you’re scheduling payments, viewing pending transactions or researching your transaction history. You can manage your categories under My Account and assign a payee to a category when adding or editing them.
No. Comments are for your personal use only and will not be sent with your payment.
Bills scheduled prior to the blackout date of May 23 to be paid May 23-27 will be paid by the previous bill pay vendor, PSCU. These will not show in the new bill pay system under pending payments but will reflect in your account transaction history after payment. Bills scheduled to be paid May 28 or after will appear under pending payments.
No. Holidays and weekends are designated as ineligible for payment processing and will affect the dates available to select when scheduling your payments.
Memos are available for use when there is additional information about the payment you need to disclose. (example: adding “apply extra payment to principal” on a mortgage payment)
To set up a recurring payment, click the “make it recurring” link located in the “Action” column of your payee on the payment page. Enter the amount; select the pay from account and the frequency you want your payments to be automatically scheduled.
Yes. You can view all your scheduled payments by clicking the “view more” link located in the “Pending” section of your payment page or the “view pending transactions” link available below the schedule payment section of your payment page.
Yes. You may edit or stop a payment prior to 4:00 PM EST on the date the payment is scheduled to process.
Your transaction history helps you keep track of your payments with customized reports and providing a detailed timeline of each transaction that you have scheduled within bill pay.
Your transaction history will allow you to report transactions up to 18 months from the current date.
A payee limit is set to ensure your payments are processed as efficiently as possible.
All bills scheduled before May 23 will continue to be paid, but if you use the eBill feature of Bill Pay (where you receive a bill in online banking and not through standard mail) you will need to re-enroll in these. Just click on the “Setup eBills” icon under your list of payees and follow the prompts. We recommend you monitor your paid bills in the account summary screen in online banking.
eBills present due dates and amounts from your billing statement to alert you when it’s time to schedule payments.
Your payee must have a website available to view your bill online to be eligible for eBills. If your payee is eligible for eBills in bill pay you will need to provide the credentials to access the bill information for that payee. “Show me how >”:https://www.billpaysite.com/V3/Tutorials/ShowDemo?demoTag=CG3SE&instID=89025
After May 25, 2016 upgrade, be sure to re-enroll for eBills. The payee will transfer to the new site but you will need to re-enroll for eBill services. To re-enroll click on the full site link on dashboard. Then make sure your pop-up blocker is turned off. You will be asked to accept terms and conditions the first time you visit the full site.
Autopay will schedule a payment for you when your new eBill arrives based on your preferences.
A rush payment can be used to send a payment to be delivered the next day or two days from the scheduled date. Fees will apply.
If you have a bill that’s too close for comfort to the due date, you can use the “Rush Delivery” link to select a guaranteed delivery option.
Yes. If you choose an option that includes UPS tracking, you can monitor the delivery of the payment in transaction history when you view the details.
Pay From Account
A Pay From account can be added by accessing “My Account” and clicking the “Add Account” link located in the pay from account section.
A Pay From account can be edited by accessing “My Account”, clicking the “View Account” link and clicking “edit” next to the pay from account.
The Message Center is a location within bill pay where communication regarding your account or payments can be shared securely.
Messages are retained for 180 days from the date the message was received or sent and will be systematically deleted after that time elapses.
Supported Browsers and Settings
The following browsers are supported by bill pay for use:
• Internet Explorer version 11
• MS Edge – all versions
• Firefox version 31 and above
• Safari version 9 and above for Mac
• Google Chrome version 42 and above
Click “My Account” and use the “view alerts” link under the “Bill pay alerts” section of the page to set the notifications preferences within your bill pay account. To add a reminder from the payment page, click the payee name and use the “add reminder” link to have notifications sent to your phone or email when a payment is due. “Show me how >”:https://www.billpaysite.com/V3/Tutorials/ShowDemo?demoTag=CG3PR&instID=89025
If there are actions required, the “attention required” indicator will appear to notify you and provide links to help you resolve the items.
The Payment Calendar is a monthly snapshot of transactions that are pending or processed. You can access pending payment or payment history by clicking the transaction totals displayed on any given day.
Under “My Account”, click the “View/Edit personal information” link to review or edit your information.
Contact options are available by phone at 803-367-4100