Telephone Banking

Your money is only a phone call away with Family Trust Telephone Banking.

Long Distance Toll Free: 1-800-927-0204
Local: 1-803-367-4110*

{beginAccordion}

How to Enroll

1. Call the local Telephone Banking number 803-367- 4110 or the toll-free, long-distance number 1-800- 927-0204.
2. Select your preferred language. Press (1) for English, or (2) for Spanish.
3. Enter your Family Trust Member Number follow by (#).
4. Press (*) if you are calling for the first time, or if you have forgotten your PIN.
5. Enter your Social Security Number.
6. Select (1) to enroll a personal account, (2) to enroll a business account.
7. Enter your date of birth (MMDDYYYY). (Example: January 15, 1985 would be 01151985)
8. Enter a new 4-digit PIN that only you know.

You have now successfully setup your Telephone Banking access.

Helpful Hints

Entering Member Number & PIN

Enter your member number followed by the (#) sign when prompted, then wait for the prompt to enter your PIN.

Account ID Numbers

An Account ID number is the unique two-digit number that identifies each savings, checking or loan account. For example, your checking account might have an Account ID of -10, or -11. Sometimes Account IDs are formatted as four-digit numbers: two leading 0s, plus your two-digit ID (e.g. 0010, or 0011).

When playing back a list of your share or loan accounts, you will hear the Account ID in a two-digit format.

When transferring funds to another member, enter their member number followed by the four-digit Account ID number of the account you wish to transfer to. For example, to transfer funds to Member #123456, Checking-10, you would enter "1 2 3 4 5 6 0010."

Menu Options

1. Main Menu (Option number will depend on what account types are available on your account):
   • (  ) Checking
   • (  ) Savings
   • (  ) Loan
   • (  ) Credit Cards
   • (  ) Other Account Types
   • (  ) More Options
   • (0) Representative 
     • Checking Menu
       • (1)  Balance
       • (2)  Withdrawals
       • (3)  Deposits
       • (4)  Transfer Funds To This Account
       • (5)  Transfer Funds From This Account
       • (6)  More Options
       • (9)  Main Menu
     • Savings Menu
       • (1)  Balance
       • (2)  Withdrawals
       • (3)  Deposits
       • (4)  Transfer Funds To This Account
       • (5)  Transfer Funds From This Account
       • (6)  Dividends
       • (9)  Main Menu
     • Loans Menu
       • (1)  Loan Information
       • (2)  Payoff Information
       • (3)  Make a Payment
       • (4)  Transactions
       • (9)  Main Menu
     • Credit Card Menu
       • (1)  Credit Card Information
       • (2)  Payoff Information
       • (3)  Make a Payment
       • (4)  Transactions
       • (9)  Main Menu
     • More Options
       • (1)  Lost Card
       • (2)  Transfer Money
       • (3)  Change PIN
       • (4)  Branch Locations & Hours
       • (5)  Set Up Preferences
       • (9)  Main Menu
     • Representative

Account Balance

The account information option provides the current balance and available balance (minus any pending authorization holds).

Additional Options

0) For Representative

#) Move forward to next item in transaction list

*) Go back to last item in transaction list

9) Return to Main Menu

{endAccordion}