Your money is only a phone call away with Family Trust Telephone Banking.
Long Distance Toll Free: 1-800-927-0204
Local: 1-803-367-4110*
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How to Enroll
- Call the local Telephone Banking number 803-367- 4110 or the toll-free, long-distance number 1-800- 927-0204.
- Select your preferred language. Press (1) for English, or (2) for Spanish.
- Enter your Family Trust Member Number follow by (#).
- Press (*) if you are calling for the first time, or if you have forgotten your PIN.
- Enter your Social Security Number.
- Select (1) to enroll a personal account, (2) to enroll a business account.
- Enter your date of birth (MMDDYYYY). (Example: January 15, 1985 would be 01151985)
- Enter a new 4-digit PIN that only you know.
You have now successfully setup your Telephone Banking access.
Helpful Hints
Entering Member Number & PIN
Enter your member number followed by the (#) sign when prompted, then wait for the prompt to enter your PIN.
Account ID Numbers
An Account ID number is the unique two-digit number that identifies each savings, checking or loan account. For example, your checking account might have an Account ID of -10, or -11. Sometimes Account IDs are formatted as four-digit numbers: two leading 0s, plus your two-digit ID (e.g. 0010, or 0011).
When playing back a list of your share or loan accounts, you will hear the Account ID in a two-digit format.
When transferring funds to another member, enter their member number followed by the four-digit Account ID number of the account you wish to transfer to. For example, to transfer funds to Member #123456, Checking-10, you would enter "1 2 3 4 5 6 0010."
Menu Options
- Main Menu (Option number will depend on what account types are available on your account):
- ( ) Checking
- ( ) Savings
- ( ) Loan
- ( ) Credit Cards
- ( ) Other Account Types
- ( ) More Options
- (0) Representative
- Checking Menu
- (1) Balance
- (2) Withdrawals
- (3) Deposits
- (4) Transfer Funds To This Account
- (5) Transfer Funds From This Account
- (6) More Options
- (9) Main Menu
- Savings Menu
- (1) Balance
- (2) Withdrawals
- (3) Deposits
- (4) Transfer Funds To This Account
- (5) Transfer Funds From This Account
- (6) Dividends
- (9) Main Menu
- Loans Menu
- (1) Loan Information
- (2) Payoff Information
- (3) Make a Payment
- (4) Transactions
- (9) Main Menu
- Credit Card Menu
- (1) Credit Card Information
- (2) Payoff Information
- (3) Make a Payment
- (4) Transactions
- (9) Main Menu
- More Options
- (1) Lost Card
- (2) Transfer Money
- (3) Change PIN
- (4) Branch Locations & Hours
- (5) Set Up Preferences
- (9) Main Menu
- Representative
- Checking Menu
Account Balance
The account information option provides the current balance and available balance (minus any pending authorization holds).
Additional Options
0) For Representative
#) Move forward to next item in transaction list
*) Go back to last item in transaction list
9) Return to Main Menu
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