Stay One Step Ahead of Fraud
Your security is a top priority at Family Trust. Fraudsters are constantly developing new scams but knowing what to look for can help protect your money and personal information.
Whether you're receiving a suspicious text, an unexpected phone call, or an email asking for personal information, we're here to help you recognize the warning signs and act when something doesn't seem right.
Think something might be a scam? Contact us immediately.
What to Do If Your Suspect Fraud
Step 1: Stop Communication Immediately
Do not click links, provide information, send money, or continue conversations with the suspected scammer.
Step 2: Contact Family Trust
If the scam involves your Family Trust account, debit card, credit card, or online banking access, contact us immediately.
You can:
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Send a secure message through digital banking
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Call us 803-367-4100
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Visit a Family Trust branch
Step 3: Monitor Your Accounts
Review recent transactions and continue monitoring your accounts for unauthorized activity.
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Best Practices for Staying Safe
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Never share passwords, PINs, or one-time verification codes
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Verify requests independently before sending money
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Avoid clicking links in unexpected emails or text messages
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Monitor your account activity regularly
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Enable account and transaction alerts
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Keep contact information current
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Use strong, unique passwords for online accounts
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Report suspicious activity immediately
Ways to Keep Your Account Protected
Report suspicious activity or concerns immediately
If you need to inquire about activity on your account, please contact us immediately by sending a secure message in digital banking, calling 1-803-367-4100 or visiting us.
Protection Tools Available to Members
ID Theft Protection
We’ve partnered with IDProtect to offer members personal protection & peace of mind. Members with Fresh Start or True Choice checking1,2 pay only $3.95 per month, and IDProtect is free to members with Loyalty Checking.3,4
ID Theft Protection gives you:
- Access to credit report** and credit score5,** so you can monitor and keep track of changes.
- A dedicated fraud specialist assigned to manage your case if you become a victim identity theft.
- Identity fraud expense reimbursement to cover expenses associated with restoring your identity, such as:
- Reimbursement for costs associated with attorney fees
- Loan application fees
- Long distance calls
- Certified mail and notarized fraud documents
- Medical record costs
- Coverage for wages lost for time taken off work to correct personal records
To enroll, send a secure message in digital banking, call 1-803-367-4100 or visit us. Once enrolled, registration is fast and simple and provides you with immediate access to your IDProtect benefits.
Visa® purchase alerts
Sign up to get real-time alerts sent to you via text to email whenever a purchase is made with your Visa card.
Travel Notices
Traveling outside your normal area? Notify us before your trip through digital banking to help prevent disruptions caused by unusual transaction activity.
How to Set a Travel Notice
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Log in to Digital Banking
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Select Card Management under Member Services
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Choose Travel Notices
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Enter your travel details
If you do not have access to digital banking, call 803-367-4100.
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