Digital Banking
Frequently Asked Questions
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How do I log in to Digital Banking if I've never used it before?
If you're a first-time Digital Banking user, you'll need to register here before logging in. Follow the prompts to verify your identity and create your credentials. Once registration is complete, log in using your new username and password.
How do I reset my password and/or unlock my account?
If you are logged into Digital Banking:
1. Select Tools.
2. Choose Settings.
3. Select Security.
4. Follow the prompts to change your password.
If you are not logged into Digital Banking:
1. Select Forgot Password on the login screen.
2. Follow the prompts to reset your password or unlock your account.
How do I update my contact information?
1. Log in to Digital Banking through the website or mobile app.
2. Select Tools > Settings > Contact
3. Update your information and save your changes.
You may also update your contact information at any Family Trust branch.
How do I view my account balances and transaction history?
1. Log in to Digital Banking.
2. Your account balances appear on the Dashboard.
3. Select an account to view recent transactions.
4. Select a transaction for additional details.
You can categorize transactions to help track and manage spending.
How do I deposit a checking using Mobile Deposit?
Eligible members can deposit checks directly through the Family Trust Mobile Banking app.
1. Log in to the mobile app.
2. Select Deposit a Check.
3. Follow the on-screen instructions to photograph and submit your check.
Be sure to endorse the back of your check with: "For Mobile Deposit Only at Family Trust FCU."
How do I transfer money between my Family Trust accounts?
1. Log in to Digital Banking
2. Select Transfers in the mobile app or Transfer and Pay in Online Banking.
3. Chooose the accounts, amounts, and transfer date.
4. Submit the transfer.
Scheduled Transfers
You can also schedule recurring transfers.
- Select Scheduled to view, edit, or cancel upcoming transfers.
- Select Activity to review previous transfers.
How do I transfer money to an account at another financial instution?
1. Log in to Digital Banking.
2. Select Transfers or Transfer & Pay.
3. Choose Add an Account.
4. Select an option to add an external account.
5. Follow the prompts to enter the account information.
Two smaller verification deposits will be sent to the external account and may take up to three business days to appear.
Once deposits are verified within Digital Banking, you'll be able to transfer funds to and from the account.
What are alerts and how do I set them up?
Alerts help you stay informed about account activity and important account events.
You can receive alerts for:
- Account balances
- Deposits and withdrawals
- Loan payment due dates
- Debit card purchases
- Budget and saving goal progress
To create an alert:
1. Log in to Digital Banking.
2. Select Tools > Alerts.
3. Turn on the alerts you'd like to receive.
4. Choose your trigger settings.
5. Select how you'd like to be notified.
How do I create a savings goal?
1. Log in to Digital Banking.
2. Select Member Services > Saving Goals.
3. Select Crate a Savings Goal.
4. Choose the savings account you would like to use.
5. Enter your goal name, target amount, and target date.
6. Save your goal.
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