FAQs | Telephone Banking | Cards | Investments | Contact Form
Frequently Asked Questions
Some of your questions may be answered in our FAQs. It covers accounts, loan payments, digital banking information, and more. Read our FAQs.
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How can I contact Family Trust?
Call us at 803-367-4100, chat on the website or in the app, or visit a branch.
How do I find a branch or ATM near me?
Use our Branch & ATM Locator to find the nearest location.
How do I get help with online banking login issues?
Whether you've forgotten your username, need to reset your password, are locked out of your account, or can't sign in, we're here to help. Use our online recovery tools or contact us for support.
How do I become a member?
You can apply online or visit a branch to get started.
What should I do if my debit or credit card is lost or stolen?
Immediately block your card in digital banking or call 1-888-333-4907 to report it lost or stolen. You can continue using eligible debit and credit cards digitally through our mobile app while you wait for your replacement card to arrive. Physical replacement cards are typically mailed within 7–10 business days
How do I report fraud or suspicious activity?
If you notice unauthorized activity on your account or receive a suspicious call, text, email or other communication claiming to be from Family Trust, contact Member Support immediately. Our team will review the situation and follow the appropriate procedures to help protect your account and address any potential fraud concerns.
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Telephone Banking
Use Telephone Banking to complete your basic banking over the phone:
Call us:
Toll-free: 1-800-927-0204
Local: 1-803-367-4100
Long Distance: 1-866-755-3537
Lost or Stolen Card
You can temporarily block your card in digital banking and unblock it to resume using it. If you believe your Visa® debit or credit card has been lost or stolen:
- To block your card, call 1-888-333-4907 or visit a branch. You can view your existing and newly issued cards1 in our mobile app2. A replacement card will be mailed to you within 7-10 business days
- After-hours Visa® debit or credit card transaction assistance line: 1-888-333-4907
- Lost or stolen Visa® Gift Card: 1-866-496-6183
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Physical cards will arrive by mail 7-10 business days. For your convenience, you may request your card be rushed for $50. Click to see our fee schedule.
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Family Trust does not charge for this service, however, your wireless carrier's data rates may apply.
Steward Concepts Investments
Phone
Steward Concepts Locations
225 W. White Street, Rock Hill, SC 29730
1615 Progress Way, Rock Hill, SC 29730
2700 Celanese Road, Rock Hill, SC 29730
Mailing Address
PO Box 10233, Rock Hill, SC 29731
Contact Form
For account-specific information, please log on to online banking or your mobile app and send a secure message.
Remember! Never share your private information (member number or Social Security Number) on this form.