News

IDProtect needed more than ever now

Protecting your identity has taken on a new urgency in South Carolina due to the massive data breach exposed this fall. We’re urging our members to register for the free credit monitoring offered through the state and – for greater coverage – our own IDProtect™.


The breach has exposed credit and debit card information and Social Security numbers for 3.6 million taxpayers and almost 700,000 businesses, and 3.3 million bank account numbers. Experts warn it could be years before any data is misused.

“We urge our members to take the necessary steps to protect their identity now and in the future,” said Lee Gardner, Family Trust president and CEO. “We are ready to answer any question members might have and to reassure everyone that our systems are safe.”

Family Trust’s IDProtect is free to members who have Premier Choice and Prime Times checking, and costs $1.95 a month for other members. A checking account is required. Unlike the state’s coverage, Family Trust’s IDProtect covers the entire family – including minors.

In addition, the plan provides:

  • Daily monitoring of over 1,000 databases
  • Credit monitoring of major reporting companies, with regular credit score updates
  • A news center with information on a wide range of topics
  • Links to helpful sites
  • Register your credit, debit and ATM cards so they can be canceled and protected against unauthorized use; replacement cards can be requested

If your identity is compromised you’ll also get:

  • Toll-free access to your own consumer fraud specialist who will work with you until your credit and identity are restored
  • Up to $10,000 expense reimbursement* to cover costs associated with repairing your name and credit

You can sign up at any branch, click here for locations.


Also the state is offering free credit monitoring to individuals and businesses that paid state taxes since 1998. Residents can register through Experian. The enrollment code is SCDOR123 and you will receive two emails – one providing a temporary username and password and the second that confirms your enrollment and lists services provided.

Residents who don’t have access to a computer can enroll by calling 1-866-578-5422. The deadline is Jan. 31.

The breach, considered to be unprecedented, has already cost the state $340 million and the director of the Department of Revenue his job.

In 2011, more than 8.1 million Americans were victims of identity theft, which was down from the previous year thanks to better monitoring and education, according to the Javelin 2011 Identity Fraud Survey Report. But the cost to repair the damage went up 63 percent. The average victim will spend 500 hours and $3,000 to restore their good name and credit.

To learn more about identity theft and how to protect yourself, visit the Federal Trade Commission and the SC Department of Consumer Affairs.

*Identity Fraud Expense Reimbursement Policy underwritten by Travelers Casualty and Surety Company of America and its property casualty affiliates, Hartford, CT 06183. Coverage for all claims or losses depends on actual policy provisions. Availability of coverage can depend on our underwriting qualifications and state regulations. Insurance product is not a deposit; not NCUA insured; not an obligation of the credit union; and not guaranteed by the credit union or any affiliated entity.