We’ve improved the site to help you quickly find what you need, and to better represent our commitment to you and the community.
Don’t become a victim of this new phishing scam called the VISA & MasterCard Telephone Credit Card Scam. The fraudulent caller says they are from the Security and Fraud Department at Visa. They lead you to believe they have all of your information except the security code on the back of your credit card.
Many members have questions about “holds” that are applied to their checking account when they use their debit card as “credit.” Holds can be confusing and can cause overdraft fees if you don’t understand how they work.
Your account security is a top priority for us at Family Trust. Apple issued an important security update for mobile devices this week. We sent an email to our mobile banking users with an Apple iPhone or iPad to ensure you maintain the most secure mobile banking connection.
You should install this update as soon as possible so your information is safe. Please download and install iOS 7.0.6. If you’re using iOS 6, download and install 6.1.6.
Family Trust has always stressed that a strong password is crucial for your security, and as of July 9, we are requiring that all MyBranch passwords be at least eight characters.