Coronavirus Information Center

Branch Lobbies Reopen

On Monday June 8, we safely welcomed you back as we opened the majority of our branches. Our White Street location will be reopening Monday, June 22. Family Trust’s top priority continues to be the health and safety of you and our employees, so we ask you continue to follow the safety guidelines that are in place.

Branches are open for limited in-person interactions. Safe deposit box access, new accounts, card requests and loans are the only transactions allowed inside branch lobbies. Teller transactions will remain drive-thru only. This ensures we’re following social distancing guidelines and keeping you all safe.

For the sake of your health along with our employees, the capacity is set at one member per employee at a time. We strongly encourage you to utilize your mask and hand sanitizer while conducting business. While inside the branch, please continue to follow the six-feet distance rule.

Digital Banking Access 24/7

Please consider using our online banking or the Family Trust mobile app. Through our digital channels you have the ability to pay bills, deposit checks, check balances, transfer funds and more.

For cash withdrawals, our network of 70+ surcharge-free ATMs are readily available. To find an ATM near you, visit our website or the Family Trust Mobile App. Alternatively, Member Support may be reached through digital banking secure chat or by calling 803-367-4100.

IRS Relief Check Information

The U.S. Treasury will send economic impact payments weekly with electronic funds paid on Wednesdays. Please go to the website to make sure that your bank account information and mailing address is correct. The website offers details on eligibility and the amount of the payment.

Let Us Know What You Need

If the spread of Coronavirus affects you financially – we are here to help. We know that life happens and when it does, we just need you to contact us so that we can help you figure out a plan. We offer financial assistance options for those in need.

Loan Skip Payments For Affected Borrowers

  • Fee waived for skipped Auto or Personal Loan payment.
  • At least one monthly payment made on new loans is required.
  • To submit a request, please send in a secure message in digital banking or call 803-367-4100 for assistance. Does not apply to Mortgage loans, HELOCs, Trusts, Estates or Student Loans.

Request Mortgage Forbearance

Members with a Family Trust mortgage requesting forbearance can call 888-395-3997 or register and submit request online here.

Members with an Independence Mortgage, home equity loan, or home equity line of credit requesting forbearance should contact Family Trust at 803-367-4100.

Free Financial Counseling

Our certified Financial Counselor, Sharon Brooks, is qualified to offer members this counseling at no additional cost. We can help you regain control of your finances through effective budgeting if you’re facing financial difficulties.

To schedule an appointment, please complete and submit the form here. If you have questions, please contact Sharon at 803-367-4100 ext. 2161.

Annual Meeting Will Be Rescheduled

In cooperation with the South Carolina State Executive Orders during this difficult time, our Annual Meeting scheduled for Tuesday April 21 will be rescheduled to a later date. We take the health and health of our employees and members very seriously and thank you for your understanding.

We’ll Keep You Updated

In the event that we need to make any changes to services, we will keep you posted through email, our website, and our Facebook, Twitter and Instagram social media accounts.

Your Funds Are Safe

We would like to remind you that your deposits at Family Trust are safe. Your funds are federally insured by the National Credit Union Administration or NCUA up to $250,000. Family Trust provides an additional $250,000 with Excess Share Insurance for a total of $500,000 of deposit coverage. Your funds are backed by the full faith and credit of the United States Government.

Beware Of Scams

Unfortunately, there are always some individuals who try to take advantage of people’s fears and vulnerabilities. Be on the lookout for sites that ask for personal information in exchange for medical advice, sites that sell products with false claims, and sites that pose as charities. The Federal Trade Commission (FTC) has some great tips to steer clear of them.

We will continue to closely monitor the situation and evaluate additional measures to support our members and communities as needs arise. Thank you for your support of and your membership in Family Trust Federal Credit Union. We appreciate your trust in us and wish you health and wellness. We will get through this situation together.

Last Updated 4/17/20.