Coronavirus Information Center

Extended Drive-thru Hours. Branch Lobbies Remain Closed Until Further Notice.


As cases of COVID-19 increase, we want to assure you that Family Trust is fully committed to the health and safety of our members and employees. To minimize the risk transmission of the virus, the credit union lobbies will be closed until further notice. Drive-thru’s will remain open during normal business hours and the extended hours for dates listed below.

Extended drive-thru hours:
• Wednesday, April 1: 8:00 am to 6:00 pm
• Thursday, April 2: 8:00 am to 6:00 pm
• Friday, April 3: 8:00 am to 7:00 pm

Digital Banking Access 24/7


Please consider using our online banking or the Family Trust mobile app. Through our digital channels you have the ability to pay bills, deposit checks, check balances, transfer funds and more.

For cash withdrawals, our network of 70+ surcharge-free ATMs are readily available. To find an ATM near you, visit our website or the Family Trust Mobile App. Alternatively, Member Support may be reached through digital banking secure chat or by calling 803-367-4100.

Let Us Know What You Need


If the spread of Coronavirus affects you financially – we are here to help. We know that life happens and when it does, we just need you to contact us so that we can help you figure out a plan. We offer financial assistance options for those in need.

Pandemic Assistance Personal Loan


If the spread of Coronavirus has affected you financially – we are here to help. We have assistance available for those in need.

Loan Skip Payments For Affected Borrowers


  • Fee waived for skipped Auto or Personal Loan payment.
  • At least one monthly payment made on new loans is required.
  • Does not apply to Mortgage loans, HELOCs, Trusts, Estates or Student Loans. Please call 803-367-4100 for assistance.

Request Mortgage Forbearance


Members with a Family Trust mortgage requesting forbearance can call 888-395-3997 or register and submit request online here.

Members with an Independence Mortgage, home equity loan, or home equity line of credit requesting forbearance should contact Family Trust at 803-367-4100.

Free Financial Counseling


Our certified Financial Counselor, Sharon Brooks, is qualified to offer members this counseling at no additional cost. We can help you regain control of your finances through effective budgeting if you’re facing financial difficulties.

To schedule an appointment, please complete and submit the form here. If you have questions, please contact Sharon at 803-367-4100 ext. 2161.

We’ll Keep You Updated


In the event that we need to make any changes to services, we will keep you posted through email, our website, and our Facebook, Twitter and Instagram social media accounts.

Your Funds Are Safe


We would like to remind you that your deposits at Family Trust are safe. Your funds are federally insured by the National Credit Union Administration or NCUA up to $250,000. Family Trust provides an additional $250,000 with Excess Share Insurance for a total of $500,000 of deposit coverage. Your funds are backed by the full faith and credit of the United States Government.

Beware Of Scams


Unfortunately, there are always some individuals who try to take advantage of people’s fears and vulnerabilities. Be on the lookout for sites that ask for personal information in exchange for medical advice, sites that sell products with false claims, and sites that pose as charities. The Federal Trade Commission (FTC) has some great tips to steer clear of them.

We will continue to closely monitor the situation and evaluate additional measures to support our members and communities as needs arise. Thank you for your support of and your membership in Family Trust Federal Credit Union. We appreciate your trust in us and wish you health and wellness. We will get through this situation together.

Last Updated 3/26/20.